Insurance Claim Report

Have you accidentally damaged your phone, computer, or tablet? We know it can be a real headache dealing with insurance companies. Unfortunately, they don’t always make it easy to get the outcome you want. That’s where we can help. Here at Tailormade Computers, we can supply you with a professional, detailed insurance report to ensure the insurers have all the information they need to assess your claim.
Types of Damage You Can Claim

Types of Damage You Can Claim

We can help prepare an insurance report for damage caused by:

    • Water
    • Impact from dropping
    • Viruses or ransomware
    • Power surges
    • Malicious damage
    • Other accidents

If the damage on your device was caused by any of the above, your insurance company may cover the cost of replacement if they have all the required information.  This will depend on the type of cover you have – so you will need to check your policy.

The Insurance Report Process

If you do need us to generate an insurance report, here’s the process you can expect

Assess the Device

Assess the Device

The first thing we do is take a good look at your damaged device. We work out exactly how it’s broken, and what needs fixing. We can organise a technician to come out to your home or business to do the assessment or you can drop it off at our St Kilda workshop.

Take Photographs

Take Photographs

We then take a series of photos that you can show to your insurance company. This helps prove that your device is truly broken.

Create a Detailed Report

Create a Detailed Report

Finally, we create a detailed report on our letterhead. We will outline the issues, and give our recommendations. This is the report you can give your insurance company. The insurance company will usually cover the cost of the assessment & report. We can also liaise with your insurance company if required. 

Have a Question?


We are here to help. If you do not find what you’re after in our Frequently Asked Questions, email or contact us.

Yes, we need to first assess the damaged MacBook in person. From that we will be able to tell how bad the water damage is, and specifically what internal components have been damaged. After our initial assessment we will write a comprehensive insurance report, which you can then give to your insurance company.

Our computer insurance reports are written on our company letterhead and include comprehensive details about the exact damage to your computer and what parts have sustained damage, and the cost for repair or replacement. Depending on the overall damage, cost of replacement parts, age of the machine and labour costs will determine if we recommend repairing or replacing your computer.

Yes, we need to physically test and assess the computer before we write your insurance report.

No, we are not able to assess your computer over the phone. We are legally required to assess the computer in person. You can either drop it off to our service centres or we can organise a pickup from your home or business.

Yes, you pay us for your insurance report. However, your insurance company will usually reimburse you for the cost of the insurance report. 

Yes, we provide data recovery services, and can recover your files. Check out our Data Recovery page to read more about our data recovery services.

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Orewa Store

G/8 Moana Avenue, Orewa, Auckland 0931


Warkworth Store

17 Neville Street Warkworth Auckland 0910